Deliveries will mostly be handled by PostNL. Larger or more fragile products may be shipped with, among others, Dachser or our own transportation.

Yes, you can return your order within 14 days. Your purchase will be refunded shortly.

• In most cases, products will be handled by PostNL. In these cases, you will receive a Track & Trace code from PostNL, which you can use to follow your order.
• When we use a courier service to send your order, they will contact you before delivery to check which day and time will best suit you.
• When we deliver ourselves, we will contact you by phone when we receive the order. We will make an appointment for furniture delivery on the date and time that best suits you.

In the case of damage on delivery, you can send us an email, and we will exchange your item for a new one at no cost to you. If this is not possible for any reason, we will talk to you about the solution.

Global Furniture cares about your privacy.
This means that we only process data that we need for (improving) our services, and we handle the information we have collected about you and your use of our services very carefully.
We will never make your data available to third parties for commercial purposes.

For our complete Privacy Policy, click here.

• Opting in: On our main page, you will find a specific text block for subscribing to our newsletter. You simply enter your information here, combined with your email address, and you will be sent the newsletters starting at the next release.
• Opting out: To unsubscribe from the newsletter, it is easiest to go to the latest newsletter and clicking the unsubscribe link. You can find this link all the way at the bottom of the letter. When you click this, your information will be taken out of the mailing list, and you will no longer receive newsletters.

You can easily report damage to your product using the following options:

• All-in house: If you have taken the All-in house warranty package, you can easily make a service call throug the all in house website. Here, you will have to enter your information. Once you do that, the system will automatically recognise your seating furniture, and the correct information will be filled out automatically. You can add pictures of the damage to your furniture. All-in house will assess these pictures, and they will contact you about the follow-up steps.
• IProteqt: If you have purchased the IProteqt warranty package with your furniture, you can easily make a service call using the IProteqt website. You need your personal service code for this, which you can find in the IProteqt packaging. On the IProteqt website, you can report the issues with your furniture with an accompanying picture of your personal service code. Then, you can add pictures of the damage to your furniture. IProteqt will assess these, and they will contact you about the follow-up steps.
• Protexx: If you purchased the Protexx warranty package with your furniture, you can easily make a service call using the Protexx website. To make a service call, you will need a picture of both your service certificate and your damaged furniture. You can find your service certificate in your Protexx package. Then, you will be able to add pictures of the damage to your furniture. Protexx will assess these and contact you about the follow-up steps.

If you have questions about registering your All-in house or IProteqt, you can always contact us at info@globalfurniture.nl

Even though COVID-19 itself is all but gone at the moment, we still encounter delays in our delivery times. We try to keep the delivery times for the products as accurate and up to date as possible on the website, so that you get the best possible idea of delivery times. If your delivery is still delayed, we will contact you to let you know.

If you have any questions about the currect delivery time, you can always contact us at info@globalfurniture.nl

Up until now, we have not had any  delivery time issues due to the war in Ukraine. However, the container crisis is still not over, and this can cause issues.

Yes, unfortunately we still experience delivery issues caused by the container crisis. We do our best to keep the delivery times of our products as accurate as possible on our website. However, it is always possible that your delivery will be delayed (further).

When ordering a product, you will see an expected delivery time on the product page on our website. You can use this delivery time as an estimate of when you can expect your new furniture. If your delivery is delayed any further, we will inform you in an email.

If you have any questions about the current delivery time of your product, you can always contact us at info@globalfurniture.nl

Products that are ordered and paid for through our website can be paid using a credit card. Products that are bought in our store can unfortunately not be paid for using a credit card.